Shipping & Returns

Order and Delivery process

Our delivery is every Monday, Wednesday & Friday. Please place order at least 1 day in advance (Example: order after 12pm on Saturday, consider goods to be delivered on Monday).

Step 1: Customer search items in our website

Step 2: Customer places order in our website

Step 3: Payment via payment gateway (DPO). Once successful, go to step 4

Step 4: Warehouse receives order and items picked, packed & delivered to customer

Step 5: Customer’s order fulfilled

Return & Exchange Policy

Preamble: We subscribe to a “honesty policy” and will honour all claim to be refund. However, we seek your understanding and acceptance of any superficial or slight damage which might occur during the process of handling or delivery of these items.

You will receive a refund if goods are damaged or spoilt at the time of delivery. At your request, we can either replace it with your next order or give you a credit against your next purchase or send you a refund into your bank account within 14 working days. Please indicate your preference as fresh vegetables and fruits are highly perishable items, we require claims to be made within 24 hours of receiving the goods.

Please submit a request for refund, take a photo of the damaged or spoilt item and send it together with the details of your order (invoice and payment gateway receipt) via email at sales@zawadiya.com , or whtsapp +255754296217.

We may or may not require you to set the damaged product aside for our delivery person to pick up at the earliest convenience.

Disclaimer: We are not liable for any damage or product deterioration due to any poor handling or poor storage after 24 hours of goods received.

Foe any further information, you can contact us