TERMS AND CONDITIONS
By placing an order on this website, you are agreeing to the following terms and conditions:
1. ORDERS AND CANCELLATIONS
Order Acceptance Policy
All orders and subscription requests received are subject to acceptance by Corona Tanzania Limited Limited referred here as ‘’Zawadiya’’, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Timing of your order
As a part of the checkout process you will be able to fill in all details of the delivery location, for your first order delivery, whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription).
Changes to your order
If you wish to change your order or subscription, please do so via the website or by contacting us at firstname.lastname@example.org. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 9am the day before the intended delivery date. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 2 days notice for any changes to be made.
One-off orders can be cancelled by 9am 1 days before the intended delivery date and a full refund will be issued. The easiest way to cancel your order send your cancellation via the contact form on our website or call/whatsapp us . You can also cancel by sending an Email at email@example.com. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 2 days notice for any changes to be made.
We accept American Express, Visa and MasterCard credit and debit cards as well as major Mobile money providers, Mpesa, Tigo Pesa, Airtel Money, MTN. In order to offer the best security, all our payments are processed securely through DPO Group, a leading African payment service provider.
For all gift bundles, your credit or debit card will be billed upfront on checkout for the entire cost.
If you create an account and enter your payment details, your card will be stored securely by DPO so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details.
All prices include delivery charges unless otherwise stated. All prices include VAT unless otherwise stated.
4. DELIVERY POLICY
We deliver by our own drivers or via selected courier companies.
We will determine whether your order will be delivered by our own driver or by courier.
Although our team will always try our best to ensure punctual delivery for our customers, Zawadiya cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the service that we use or anything else outside of Zawadiya’s control.
Zawadiya only delivers within the Tanzania.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
We reserve the right, at our absolute discretion, to cancel your subscription if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.
5. OUR PROMISE, RETURNS AND REFUNDS
We aim to delight our customers by delivering products and services in great condition, on time.
While we do everything we can to make sure our products and services are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order the promised day, we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
We offer customers refunds or replacement of the product if the product is to an acceptable quality.
6. OFFERS AND PROMOTION CODES
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of Zawadiya service, and are only available once to any one household.
Discounts and credits cannot be used in conjunction with any other offers.
We only allow one promotion code to be used per order.
Except where otherwise stated, discounts and credits are available only once to any one person.
Credit expires 12 months from the date that it is added to an account
We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.
Except where otherwise stated, discounts and credits can be redeemed against letterbox, hand tied and limited edition gift products
Unless otherwise specified, discounts are only valid for single purchases.
Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during key peak periods where supply is limited. These include, but are not limited Valentine's Day and Mother's Day, Eid and Christmas days.
7. CIRCUMSTANCES BEYOND OUR CONTROL
Adverse weather conditions
During adverse weather conditions (including but not limited to heavy rains, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
Zawadiya shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Zawadiya's reasonable control.
8. OUR LIABILITY
Subject to clause 5.2, 5.3 and 5.4, whilst we agree to use all reasonable endeavors to ensure that the Zawadiya service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the Zawadiya service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Zawadiya service impossible or impractical.
Subject to clause 9.2(a) and 9.2(b), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall in no circumstances exceed the price paid to us for the order in question (defined as an individual delivery within a particular week, not an entire subscription).
Subject to clauses 9.2(a), 9.2(b) and 9.2(c) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Zawadiya service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
9. CUSTOMER AND RECIPIENT PERSONAL INFORMATION
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
During the checkout process, we ask for the following personal information:
Customer's email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.
Customer's full name and address We use this information for credit and debit card validation.
Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient's full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Zawadiya site and/or service from time to time. We will post any changes on the Zawadiya site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Zawadia site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.
We do not guarantee that our website, mobile applications or services will be uninterrupted or error-free and we will not be responsible for any losses arising from such errors or interruptions. Additionally, we reserve the right to suspend, restrict or terminate access to the Zawadiya website, mobile applications and/or the Zawadiya services for any reason at any time for repair, maintenance, improvement or other technical reason, and to make changes to them.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Zawadiya site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart.
In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Thank you for your order, and we hope your Zawadiya experience will be a pleasurable one.
11. REGISTERED OFFICE AND TRADING ADDRESS
Corona Tanzania Limited trading as zawadiya.com and zawadiya.co.tz websites
80, industrial way road, Mikocheni
Dar Es Salaam